Return Policy
We value every customer's shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below. This policy does not limit the statutory rights consumers enjoy under applicable laws.
1. Return Period
Customers may submit a return request within 30 days of receiving the items. Unless otherwise required by applicable law, we may be unable to process return requests submitted after this 30-day period.
2. Return Conditions
As these items are worn close to the body, and to ensure hygiene and safety, items submitted for return must—in principle—be unused, unworn, and unwashed, with original packaging and tags intact. Items must be free from stains, odors, damage, or other conditions that would prevent resale.
Where applicable laws contain specific provisions regarding the right of return for certain products, those laws shall prevail.
3. Return Address
Return Address: 501 MONTGOMERY ST APT 7, PITTSBURG, TX 75686
Please note: Before shipping items back, customers should contact us to submit a return request and confirm the final return address. Please do not ship items back without prior confirmation, as incorrect addresses or unrecognized returns may delay or hinder refund processing.
4. Return Shipping Costs
If the return is due to product quality issues, damage incurred during transit, or a significant discrepancy between the received item and the order, we will cover reasonable return shipping costs based on the specific circumstances.
If the return is due to personal reasons—such as a change of mind, incorrect selection, or simply not liking the item—the customer is generally responsible for the return shipping costs.
5. Product Quality Issues
If the received item has obvious quality issues, is damaged, or does not match the order, please contact us promptly and provide your order number along with relevant photos. Upon verification, we will offer a refund, return, or other reasonable solution based on the situation.
6. Return Inspection
Upon receiving the returned item, we will inspect its condition. If it is confirmed to meet the return criteria, we will proceed with the refund process.
If the item has been worn, washed, or damaged, or exhibits conditions that significantly affect resale, a refund may not be granted, except where otherwise required by applicable law. 7. Refund Method
Once a return request is approved, the refund is typically processed via the original payment method; the refund method will not be changed without the customer's confirmation.
8. Refund Timing
After a refund request is approved, we generally complete the refund processing within approximately three business days. The actual time it takes for funds to reach your account may depend on the processing speeds of banks, credit card issuers, or payment service providers.
9. Order Cancellation
If an order has not yet entered the processing or shipping stage, customers may contact us to request cancellation. If the order has already been shipped, it may need to be handled through the standard return process.
10. Important Notes
Please be sure to contact us to confirm your return request and the return address before shipping the return. After sending the return package, we recommend retaining the tracking number and relevant shipping documentation until the refund process is complete.
In the event of any conflict between this refund policy and mandatory legal provisions applicable in the consumer's region, the applicable laws shall prevail.